Refund policy

Refund & Replacement Policy

Your satisfaction is our priority at Lido Kids.

  • Returns or refunds are accepted within 3 days of receiving the order.
  • Delivery fees are non-refundable and will be deducted from the refunded amount.
  • Items must be returned in their original condition, unused, and with original packaging.
  • Damaged, opened, or incomplete items may not be accepted by the courier and are not eligible for refund.
  • If the package is damaged upon return, the courier has the right to refuse receiving it.
  • Refunds will be processed after the returned item is inspected and approved.
    We truly appreciate our clients and always aim to provide the best shopping experience

How to Contact Us

Reach out through our Contact Us page as soon as possible so we can resolve the issue quickly.