At Lido, we believe in transparency and making your shopping experience as smooth as possible. From shipping details to our "Skill-First" philosophy, we’ve answered our most frequently asked questions below.
Quick Tip: Most of our parents find their answer in under 2 minutes here!
Q: How long does delivery take?
A: We know you’re excited to start playing! For Cairo and Giza, delivery usually takes 1–3 days. For Alexandria and other governorates, expect your order within 3–5 working days.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, of course! You can pay the courier in cash when your order arrives at your door. We also accept card payments online if you prefer.
Q: Can I check the toy before I pay?
A: At Lido, we want you to be 100% happy. You can check the outer packaging with the courier. If the box looks damaged, you can refuse the delivery on the spot.
Q: What exactly are "STEM" toys?
A: STEM stands for Science, Technology, Engineering, and Math. But at Lido, we just call it "smart fun." These are toys that help your child learn how to solve problems and think creatively while they play.
Q: Are your toys safe for my baby?
A: Absolutely. We only pick toys made from non-toxic, high-quality materials. Every product is tested to make sure it's safe for the age group it's designed for.
Q: Will my child get bored of these toys after two days?
A: That’s exactly what we’re trying to stop! We choose "open-ended" activities. This means there are many ways to play with them, so they stay interesting as your child grows.
Q: How can I reach you if I have a question?
A: The easiest way is to click the WhatsApp button on our site! You can also email us at supportlido@gmail.com or message us on Instagram. We’re here to help you from 10 AM to 10 PM.
Developing their motor and sensory skills
Designed for shared moments and quality time
Smart activities
Games that don't end up in the toy bin